A big part of marketing is learning to think like your customer.
More
than a hundred million books have been published since Gutenberg did that
neat trick with movable type.
Out of all those choices, why would any
reader choose yours? What would be her motivation? What would be
the actual process she follows from the initial state where she knows
nothing about you to the final state where she pays for something you
wrote?
That is a scary question, and if you let it, this question will
paralyze you into never writing another
word.
So let's turn the
question around and make it unscary. Take five minutes and think about the
last book you bought. Why did you buy it? Why THAT book out of a hundred
million others?
This is a fun game that can teach you a lot. I'll
play first.
The last time I bought a book was yesterday. A bunch
of friends and I were talking online about standing desks. Some of these
friends already have one. I've recently ordered one. A standing desk is
supposed to be good for your long-term health. People who do a lot of
sitting tend to end up dead sooner than those who don't.
One of the
friends in the group asked, "Did you guys read DROP DEAD HEALTHY?"
I'd
never heard of this book. She explained that it's a hilarious book by a guy
who decided to spend one year trying to do all those things they say we're
supposed to do to get healthy. He wanted to become the healthiest person
on the planet. This is the same guy who wrote a humorous book called THE YEAR
OF LIVING BIBLICALLY, which I'd heard rave reviews about.
It sounded
like an interesting book, so I popped onto Amazon, read the product
description, and clicked the Buy button. It all took about two minutes. The
main driver was a product recommendation from a friend. I'm reading the
book today. It's good so far.
What do we learn from the above? If
anything, it's the power of word of mouth. The author of this book
did nothing -- nothing active anyway -- to earn my sale. One of his fans
did most of the work. Amazon did the rest. The author gets the money, no
matter how the sale happened.
OK, that was actually informative,
so I'll play again. I have another book on my stack that I'll probably
read next. It's titled CITY OF BONES, by Michael Connelly, one of the best
writers of police procedurals out there.
I got an email recently,
either from Amazon or from BookBub, saying that CITY OF BONES was on sale at
a special price. I don't remember the price, but it was lower than normal.
I had read several of Connelly's books and found him to be a terrific writer.
Police procedural is not my absolute favorite category, but I read it
some.
I figured I might as well get it now at a good price, so I
clicked through and bought it.
That's the end of the story, but it's
worth asking about the beginning. I knew Connelly would be worth reading
because I had already read several of his books. But how did that happen
originally?
Well, I had first noticed his novel THE LINCOLN LAWYER on
the top of the best-seller lists a couple of years ago. Then a friend of mine
who writes thrillers mentioned that Connelly is one of the very best
writers in his category. So I bought a few of his books and found them to
be outstanding.
What do we learn from this? My purchase was a result
of a combination of several things:
* Name recognition -- I had seen the
author on a best-seller list.
* Word of mouth -- my friend mentioned
Connelly was outstanding.
* Experience -- I read a book by him and found
that he really is excellent.
* Branding -- Connelly writes in a clearly
defined niche, so I know that today's book is going to be
similar to what
he's done in the past.
* A sales trigger -- I received an e-mail
with notification of a special price for a limited time.
We
learned something new with that one, so I'll play one more time. Just last
week I finished reading THE INDIGO SPELL by Richelle Mead. It's a
young-adult vampire suspense novel. What led me to buy it? Here's what
happened.
Last summer I was Skyping with a friend who mentioned that
she'd been reading Richelle Mead's VAMPIRE ACADEMY series. She said it was
her daughter's favorite series, and her daughter reads a ton of YA fiction.
My friend said it was fabulous, so I opened a web browser, went to Amazon,
and did a search for the title.
I found it pretty quickly, read the
product description, and then clicked on the Look Inside
feature. I read
the first chapter and found it extremely engaging. I'm not a huge fan of
vampire
fiction, but I had read the TWILIGHT series, and vampires can be
fun. VAMPIRE ACADEMY looked like a terrific read, so I clicked the Buy
button.
I read the book quickly, loved it, and raced through the other
books in the series. Then I started the next series, featuring one of the
minor characters who now becomes a major character. That series is
incomplete, and after the first two books, I ran out. But I got an e-mail
in December from Amazon mentioning that the next book, THE INDIGO SPELL, was
due to release in February and if I preordered it, I'd get it the day it
released.
So I clicked the link and preordered the book. A couple of
months later, exactly at midnight, the book
magically appeared on my iPad.
And I started reading it the next day.
Again, there is something
to learn from this chain of events. Here's how I bought that book:
* Word
of mouth alerted me to the existence of the author and gave me a title.
*
A search on Amazon brought the title up.
* The sample chapter and product
description made the initial sale.
* Great writing got me to read the
sequel.
* Strong branding throughout the series assured me that each book
would be "the same but different."
* Good characters pulled me from one
series to the next.
* An e-mail from Amazon got me to pull the trigger
on the sale two months before the book was actually available.
*
Automatic delivery put it at the top of my To Be Read list on the day the
book was released.
OK, I've played the game three times and I'm
starting to see the common threads. Word of mouth. Sample chapters. Great
writing. Clear branding. E-mail notification. Easy electronic
distribution.
Those are the things that get a sale from
me.
Now what about you? Play the game several times, writing out
how and why you bought the last few books you've bought. Then analyze the
results.
What are the common elements that trigger a sale
to you?
Not all readers are like you, but some of them are.
You might want to get some of your friends to play the game. Choose
friends similar to your target audience. Look for common elements.
Now
here's the point of this game.
What can you learn from this game about
how you should be marketing to your target audience? Where should you be
putting your marketing effort -- your time, your energy, and your money?
This article is reprinted by permission of the author.
Award-winning
novelist Randy Ingermanson, "the Snowflake Guy," publishes the free monthly
Advanced Fiction Writing E-zine, with more than 32,000 readers. If you
want to learn the craft and marketing of fiction, AND make your writing more
valuable to editors, AND have FUN doing it,
visithttp://www.AdvancedFictionWriting.com.
Download your free
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